Job Description

AR Caller
  • Chennai
Posted on 12-01-2023
₹ 2.5-4 Lacs / Annum
Male/Female
AR Caller
US Medical Billing
1-4 Years
Any Graduate
Job Description
  • Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
  • Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
  • Record after-call actions and perform post call analysis for the claim follow-up
  • Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
  • Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
  • Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

To be considered for this position, applicants need to meet the following qualification criteria:
  • 1-4 Years experience in accounts receivable follow-up / denial management for US healthcare customers
  • Fluent verbal communication abilities / call center expertise
  • Knowledge on Denials management and A/R fundamentals will be preferred
  • Willingness to work continuously in night shifts
  • Basic working knowledge of computers.
  • Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Access Healthcare will provide training on the client's medical billing software as part of the training.
  • Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus

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